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Training and development plan for a customer service manager The training will be guided by the following objective a. To define key concepts in customer service, relating them to their work experiences.b. To acquire and develop new skills in customer service management, planning, implementation, monitoring and evaluation.c. To customer service...
A manager supports the superior in the day-to-day running of a department. A manager has certainly the responsibility to manage the operation and the subordinate. Because of the functional relationship, a manager must be able to learn the various skills. Leads the staff to invest in the work and completes...
Recruiting and retaining employees is really a formidable task of any human resource manager. The process of ensuring one’s retention starts from the moment a new hire joins for the job. This mainly consists of initial orientation, defining one’s functional space, rewards and incentives, evaluation and promotion, career training programmes...
Company meetings Palmisano uses these meetings to communicate like the one held in Vegas. The internet Steve says that in the previous summer he had asked the IBM staff to share their opinions over the internet on what they felt could fit in the future as IBM’s principles. Palmisano has...
The general public According to Steve, there is a feeling that the general public underrates Palmisano because for starters he has only mainly worked in IBM and risen to be CEO while the CEOs of the other giant names in the same industry mostly happen to be founders of their...
The chosen methodology of purchasing a courier information system directly from the vendor can have problems during the initial stages. It requires changes in infrastructure, equipment and training. All of this needs capital investment. A preliminary analysis of the requirements shows that about two computers in every office would be...
Project planning, an inevitable part of project management, involves a set of schedules such as Pert charts, Gantt charts, etc. Thus it plans and thereafter reports the progress of design within the project environment. According to the objective and defined scope of the project, appropriate methods for designing the project...
Advantages JIT can improve the efficiency of production by taking the following effective steps to win the competitive business world: stopping excess-production reducing waiting times and transport expenses streamlining production processes/system saves resources ensuring no capital is unnecessarily tied up in stock timely monitoring and regularizing inventory operations avoiding or...
“Just-in-time (JIT) is a disciplined approach to improving overall productivity and eliminating waste.” It helps to create a kind of cost-effective environment in terms of production and delivery with quality at its best involving only needful quality of parts with minimum available resources, materials, equipment and manpower utilizing its best...
The term ERP develops a system of “planning and thereby integrating all significant resource planning systems in an organization that, in the context of an operation, integrates planning and control with the other functions of the business.” Using ERP, the organization acquire and move business resources efficiently and effectively from...
The process of resource management deals with planning, directing and controlling the resources in a business environment. It is an effective deployment of an enterprise’s resources when they are needed; such resources include human resources, inventory, financial, production resources and Information Technology (IT). Efficient resource management will help the organization...
It is believed that the above-mentioned benefits could be affected by the improvement in internet-based communications through the following methods: Across the complete supply chain, the interactions between the vendors and the clients could be unified. The enhancements in terms of supply chain requirements and a greater degree of mobility...
As is evident, this assimilation would result in cost and effort savings while rendering the company more efficient and streamlined. In every organisation, there are certain key functional areas like finance, personnel, production, warehousing etc. Through ERP, it is possible to link all these separate departments into an ERP is...
Enterprise Resource Planning (ERP) refers to the total integration of all data of a corporation and management of the different computer functions of several departments through a single ERP system.
Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do their work in an organization, which is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous manufacturing and service...
The quick economic expansion of Asia and the development of African states in recent decades is one of the most significant events in history. This expansion continues today and there is every cause to expect that it will continue ad infinitum unless disrupted by probable but unlikely global divergences. At...
Transformational leadership offers the significant quality for triumphant management of transformational organizational modifications. It is about the superiority that, in fact, so-called transactional management has missed bringing to a termination of the transformational sequences with effectiveness. In that sense, the achievement in realizing transformational directorial changes denotes that the central...
The charismatic leader rules by imparting energy and excitement to their team members. This form of leader has to be entrusted to the arrangement for the long run. If the achievement of the separation or project is featured to the leader and not the group, charismatic leaders may turn out...
After establishing objectives and drawing up plans to achieve them, managers must design and develop an organization able to achieve its goals. Organizing refers to the deployment of organizational resources to achieve strategic goals. In simpler terms, it means turning plans into action with the help of leadership and motivation....
Fraudulent financial reporting at public companies has adverse effects as investors rely on generated financial statements to make decisions and purchase bonds, therefore, they are at a high risk of losing money. As a result, several federal safeguards have been put in place to combat financial reporting abuse. They include...
Financial managers are required to uphold the highest ethical standards as their decisions have a spillover effect on the judgments made by stakeholders. These professionals are susceptible to various ethical issues which commonly include conflict of interest and problems with the system. Conflict of interest may be instigated, for instance,...
The primary objective of financial managers is to facilitate the optimization of the economic and financial benefits of an investment. To achieve this objective, financial managers have to make decisions in areas of investment, financing, and dividends. Investment decisions are concerned with the selection of assets (long-term or short-term) in...
High-performance working can be considered an important practice, as it aims at stimulating employee involvement and commitment to achieve the company’s goals. High-performance working and investment in human capital can contribute to organisational success and performance significantly. For instance, Arendse reports that when a company strives to retain and attract...
The article by Kim & Sung-Choon addresses high-involvement work practices from the perspectives of employees’ participation in the decision-making processes related to HR functions. The authors use the evidence from 203 Korean firms to evaluate the effect of strategic HR function on companies’ performance and the factors that moderate this...
Several criteria and organisational data can be included in the evidential report that highlights the HR function’s contribution to the company’s success and development. It is vital to consider the basic factors that contribute to the employees’ satisfaction with HR managers’ performance. They include providing good advice, supporting individuals in...
It is possible to analyse how a change in the company can be implemented through Lewin’s Change Management Model. For instance, a firm wants to improve customer’s satisfaction with its services by implementing a different way of training employees and an improved system of customer care. The first step would...
Many theories of effective change management are available today and can be the basis for the HR function. Change management can be referred to as the process of handling the transition of companies, businesses, groups, projects, or individuals between different states or positions. Such theories are highly necessary, as, for...
It is vital for HR managers to operate in a professional, just, and ethical manner. They should avoid unethical and unjust practices to preserve the company’s reputation and the customers’ loyalty, as well as ensure a welcoming environment for all employees. The cost of improper practices may be high, as...
Outsourcing is one of the ways in which HR objectives can be delivered. Some of the functions, such as payroll administration, employee welfare, and occupational health and safety activities, can be outsourced to other firms. The primary objectives of such an action are that it can allow HR staff to...
One of the most significant objectives organisations may have today is ensuring diversity in the workplace. Therefore, the HR manager’s function from this perspective is avoiding possible discrimination and hiring individuals of all cultural and ethnic backgrounds. In addition, it is crucial to establish age diversity in the workplace, too,...
The operations of human resource (HR) staff is critical for all organisations, as they make decisions about the individuals working in the company. The primary function of HR managers is to hire appropriate personnel based on the company’s values, needs, and goals. In some organisations, HR staff members are also...
The connection between the concepts of high-performance working, investment in human capital, and organisational practice become evident once glancing over the changes observed at Etisalat, as well as studying the article under analysis. The research proves that achieving HPW as the critical component of an organisation’s functioning in a competitive...
While the correlation between the HR function and the positive organisational performance might seem tenuous at first, introspect into the existing research on the management of human resources has shown that collaboration and feedback cause a critical change in the organisational outcomes. According to Latorre et al., it is imperative...
The selection of criteria for assessing the performance of the HR department and the efficacy of its function may vary depending on the needs of a particular organisation and the challenges that it faces in the selected field of performance. For companies such as Etisalat, it is critical to introduce...
With the development of the understanding of how important the engagement and loyalty of staff members, as well as talent management, are, the recognition of reciprocal communication as the major tool for obtaining critical data has occurred. For this reason, the use of surveys and other types of data collection...
When pursuing performative excellence, businesses need to focus on introducing innovative decisions into their framework. The importance of incorporating change into the very system of corporate functioning is demonstrated perfectly by companies such as Apple, Google, and similar firms working in the IT setting. However, even for other industries, ensuring...
Although the principles of attaining HR objectives are quite similar across all companies and industries, the approaches toward meeting the goals of boosting the levels of performance and loyalty vary depending on the type of company in which they have to be implemented. For instance, depending on the size of...
An HR team faces a vast array of objectives that have to be accomplished for a company to advance in the selected market environment. However, of all these goals, the promotion of employees’ professional development and the increase in the levels of employees’ morale deserve to be seen as the...
The process of attaining corporate objectives requires keeping every process within a company running smoothly and upholding corporate values high, thus engaging staff members in the progress of a firm in the designated market. Since the efficacy of employees’ performance and the enthusiasm with which they follow organisational values determine...
For an HR manager, it is critical to include in the plan the concept of employee engagement and the constituents thereof to produce a strategy that will meet the needs of every participant of the conversation. The main lesson derived from the scenario in question concerns the necessity to enhance...
Since Etisalat has been known for its rather generous benefits packages offered to its staff members, the increase in engagement levels will have to be grounded in the concept of cross-cultural communication between the organisation and its employees. The first step toward building employee engagement within the corporate setting of...
Apart from the assessment of the current engagement rates, an HR manager will also need to establish the framework for increasing staff members’ engagement and boosting their loyalty toward the organisation. For this reason, the notion of employee value proposition has to be introduced to the context of Etisalat’s organisational...
The redesign of the present framework for meeting employees’ needs and elevating their engagement levels should start with the assessment of the situation. Consequently, the application of a diagnostic tool that will determine issues in the organisational behaviours of employees and the workplace environment, in general, will be needed. As...
Employee engagement has extraordinarily high significance for organisations that function in a highly competitive setting. For companies such as Etisalat, employee engagement is vital since it allows sustaining the quality of telecommunication services high and meeting the needs of key stakeholders, which include not only customers but also employees, managers,...
The advantages of having an involved team of staff members might seem obvious, yet the phenomenon of employee engagement and enthusiasm needs to be scrutinised to assess its impact on every major stakeholder within a firm. For managers, having an engaged workforce means reducing the pressure of the workload significantly....
Etisalat has been using a vast range of tools for boosting employee engagement. Specifically, the organization has been deploying the principles of scientific management in order to improve job designs and ensure that employees remain loyal to the organization. For instance, evidence-based research is performed to locate the key components...
The stance that the executive team takes when approaching the management of employee engagement levels affects the degree to which employees can be invested in the company’s philosophy and general performance. An executive team of HR managers has to understand the underpinnings of the notion of employee engagement in order...
In light of the fact that employee engagement and organisational commitment hinge on the presence of consistent employer engagement, the need for alignment between the practices aimed at building engagement and commitment are practically proven. As long as the employer maintains high awareness levels about the needs of their staff...
The emotional connection between a staff member and an organisation, which employee engagement represents in its essence, is often conflicted with other notions that share several characteristics with it yet, in essence, embody entirely different concepts. For example, organisational commitment is usually viewed as equivalent to employee engagement, which is...
The notion of employee engagement has been used quite frequently in the HRM context lately, mostly in connection with the necessity to increase motivation rates in staff members to take the production process and public relations to a new level. Assuming quite correctly that the extent to which staff members...
Rong, Yang, Li, Chen, and Dan say that materials management is a core supply function that involves the planning and execution of associated responsibilities. The concept is closely associated with the purchase management function because the latter is also associated with procurement. While materials management mostly focuses on the quantity...
Generally, the issue might be handled by the Human Resource Department to resolve any conflicts between or insubordinate behavior by Cathy Johnson and Millie Norman by way of employee counseling. Whenever an employee exhibits work behaviors that are inconsistent with the work environment (i.e., gross insubordination, forgery, fighting, stealing, unexcused...
The new knowledge and skills gained during the discussion of HR function I will apply to work practices as they offer different solutions and ways to manage human resources. If we would consider a large IT company that was described in sections, Google, there are specific issues that the company...
The HR function must evaluate its contribution because all features of the organization, such as sales, revenues, quality, and productivity, reflect employees’ management systems established within the company. By analyzing the performance of the HR function, the company can track the influence it has on people and their behavior, attitudes,...
– SME A public authority (Government Sector) A national private company A voluntary How HR is different? In SMEs, there is a lack of resources; thus, HR systems can be underdeveloped. Moreover, an organization may lack a structure that is supported by HR. Government Sector is one of the largest...
Offshoring and shared services are two ways HR objectives can be achieved in organizations. Offshoring usually saves the financial resources of the company. An external company may have more experience in managing people, excellent policies, technologies, and economies of scale. Moreover, a company can get more skilled employees from foreign...
Management of an organization needs to treat HR ethically to ensure that HR positively influences the atmosphere, standards of work, and employees’ loyalty and trust in the company. As HR is the first point of contact with new hires and applicants for jobs, they can impact the decision of people...
At Google, HR management and practices have changed substantially through time. VUCA World obliged HR managers to go from servicing the company to ensuring business strategy and HR are closely aligned. HRs nowadays need to be flexible and focused on organizational sustainability and agility. HR policies should be embedded with...
The organization that was chosen for analysis of organizational performance is one of the most famous IT companies, Google. Our company can build capability from people based on an efficient corporate culture that is developed by HRs and strong leaders. In volatility, uncertainty, complexity, and ambiguity (VUCA) World, we can...
Any supply chain (logistics) consultant has to be ready to perform a number of activities to improve the quality of services and increase the level of customer satisfaction. Being such a consultant in an organisation, I am responsible for determining and monitoring customer values as a part of supply chain...
A distribution system consists of a number of procedures and activities with the help of which people monitor and enhance the movement of services and products from different sources to, finally, a customer. In other words, the role of managers in the distribution department is to make the results of...
In the analysis of Julius Berger’s approach to quality and quality management, there are opportunities to improve internal operations, culture, and processes to improve quality and foster innovation. In order to achieve positive change in these areas, it is critical for the company to apply a comprehensive, organisation-wide approach that...
The analysis of project management and operations management principles, tools, and techniques would be helpful for Julius Berger to achieve positive change. First and foremost, since the quality of projects performed by the company largely depends on innovative techniques applied in construction and operations, it would be beneficial to use...
Julius Berger operates in the construction industry, meaning that the company’s functions are mostly project-based. Moreover, the success of its projects relies on the quality of construction, meaning that building is a critical process affecting the company’s success. Based on this information, there are several techniques discussed in the previous...
Operations management is an essential aspect of any business because it helps to improve various processes to achieve better performance. There are two types of techniques in operations management: analysis and improvement. Tools and techniques used for analysis aim to identify problems and assess their causes, and thus, they assist...
Julius Berger is a multi-national engineering organisation operating in the construction industry. The international division of Julius Berger is located in Wiesbaden, Germany, but the company also has large divisions in Nigeria, which is its country of origin. The company offers a wide array of services in engineering and construction,...
Strategic management planning is useful to an organization because it promotes business alignment, offers direction and clarity, and articulates a leader’s ideas. According to Darmaki and Rashed, the main reason for creating a strategic management plan is to connect a company’s mission to its vision. It serves as guidance to...
A strategic manager has numerous duties and responsibilities, including project portfolio administration, resource control, and employee mentoring. According to Muhammad, project portfolio management demands assessing programs to guarantee that they correspond to strategic decisions. Resource management involves allocating business assets and personnel to different projects. A strategic manager is responsible...
An internal analysis deals with appraising a firm’s resources, priorities, and capabilities to ascertain its strengths and weaknesses. Dyer et al. assert that resources include business assets and capacities that uphold its management processes in the value chain. This assessment helps to ensure that a company has the right human...
Strategic management entails setting organizational goals and identifying tactics that can facilitate their achievement. It is a permanent practice that enables a firm to evaluate its competitors and the industry in which it operates, therefore formulating policies and assembling essential resources to guarantee competitive advantage. Dyer, Godfrey, Jensen, and Bryce...
The inclusion of individuals in the research – informed consent for their participation and the guarantee of the absence of a negative impact on their work or position in organizations. Preservation of the existing code of ethics.Evaluation of employees’ competencies – voluntarily participation in the investigation and the guarantee of...
Regarding the nature of the research question and problem, the authors conduct multiple interviews to determine the impact introduction of various business plans on the populations and what changes emerged under the impact of the given tool. For this reason, the utilization of ethnography as the method to analyze the...
Conducting their study, the authors adhere to the interpretive theories because of their ability to provide tools for a better investigation of the theme. As far as it is assumed that cooperating, people create their own subjective and objective meanings, the analysis of the way business planning impacts organizations rests...
The paper utilizes qualitative research that rests on epistemological philosophy. In the articles, the writers are focused on the attempts to answer the question “How do we know?” by determining the ways in which the selected tool can impact the functioning of organizations and how it can be determined. In...
The authors manage to use literature effectively to create a background for their discussion and research. First of all, they use the idea of Pierre Bourdieu as the theoretical background for their investigation. Second, while introducing the topic, they refer to the works of other authors to show the relevance...
To examine and understand the role of business planning and the way it impacts organizations. To correlate business plans with the issues of control and language use in organizations. To investigate the character of change that emerges during the implementation of business planning. To conclude about the opportunities for the...
What pedagogical role does business planning play in transforming the work of organizations and their identity regarding the issues of control and language? The given research question comes from the problem formulated above, as it is critical to delve into the issue and determine the essential elements needed for the...
The research problem can be formulated in the following way: The impact of business planning as a potent educational tool on the functioning of organizations regarding the importance and power of language for issues of control. This research problem comes from the authors’ focus on the areas of management and...
The selected topic is suitable for qualitative research as it is the method that is focused on the determination of what people think about a particular issue and their attitudes to it. As for the paper, it investigates how control exercised through business planning can impact workers of organizations which...
The discussed paper delves into the investigation of business planning as a powerful mechanism of control and as a potent pedagogic practice that can alter the work of organizations and their identities. For this reason, using the work of Pierre Bourdieu as the background for their research, the authors state...
Working for a leader who is unable to perform his duties properly is a challenging task. However, at times, this issue occurs, and one must understand how to act in such a situation. It can be argued that each person should strive to develop leadership characteristics (even in cases when...
Stewardship is focused on stakeholders and the application of management techniques to achieve their goals. A servant leader would aim to maintain his or her focus on the needs of followers. Thus, the personal development and growth of staff members would be the primary concern of a servant executive. The...
Praising somebody for their work is crucial to ensure that people understand their value in a company (and that an establishment recognizes their achievements). One of the powers an employer has that allows him or her to lead a company is the ability to provide benefits and rewards to staff...
Contingency is an essential aspect of leadership, regardless of the particular style that one chooses. Cambridge Dictionary defines the term as “something that might possibly happen in the future.” Thus, when applied to leadership, the concepts mean that an executive’s skills and knowledge should match the circumstances. Contingent leadership implies...
The primary difference between leaders and managers can be described by examining the meaning of these terms. The former implies using one’s capabilities, skills, and knowledge to lead people. Thus, the employees follow such person as he or she inspires them to work hard and accomplish tasks. The latter aims...
Quality assurance (QA) refers to all activities completed to ensure that specific standards and requirements are fulfilled. Specifications, protocols, or guidelines are used to support the process. Quality control (QC) is different from QA since it is a managerial approach for comparing and analyzing the current performance with anticipated outcomes....
Leaders who wish to execute successful changes in an organization recognize the role of small accomplishments that add up to the attainment of bigger agenda. According to Murray, the successful implementation of change requires the input of visionary leaders. Their capacity to think creatively enables them to direct followers towards...
The rapidly changing business world requires organizations to transform their way of operating. As Reh reveals, the emergence of stiff competition in the industry is one of the major instances that require companies to adapt or change their standards. For instance, an organization may choose to change its marketing strategies...
The aspect of diversity influences the mode of action of contemporary business communities. Globalization requires organizations to accept the culture of people from diverse backgrounds to facilitate the realization of inclusiveness. The embracement of diversity helps leaders to understand the unique values, beliefs, expertise, and preferences of various followers who...
Leaders need to understand the structure of their organizations since it offers guidance as well as clarity on particular human resource issues. Understanding the organizational structure allows leaders to communicate official reporting channels among different stakeholders, including employees, thus streamlining a company’s workflow. Leaders who have a comprehensive understanding of...
Present-day managers and leaders influence the culture of an organization in an array of ways. For instance, management and leadership aspects facilitate the establishment of policies, which guide different behaviors and processes that seek to realize the set goals and objectives. Managers and leaders shape the corporate culture by modeling...
The integration of leadership theories is crucial since it helps leaders and managers to adopt best practices that foster organizational success. According to Robertson, early leadership theories, including the trait hypothesis and the great man conjecture, help organizations to select leaders based on their innate qualities. Other leadership theories concentrate...
The decision-making process is applied in various organizations to facilitate the implementation of decisions that aim at addressing prevailing problems. According to Larson, the decision-making procedure is adopted to eliminate cognitive biases that may undermine the quality of decisions. Consequently, many organizations adopt the diligence-based strategy to enhance the effectiveness...
Simmering identifies three management levels that include top-level managers, middle-level managers, and first-level managers. Managers at the different managerial levels play different functions in line with their organizational powers. According to Leonard, notable management functions include planning actions, organizing resources, staffing structure, directing activities, and controlling systems. For example, top-level...
Management and leadership concepts are frequently used interchangeably. However, the existence of fundamental differences between managing and leading helps people to understand their specific applications in organizational settings. Managing is associated with not only monitoring daily work processes in a team or organization but also assessing the extent to which...
The term “decision-making” refers to the process of considering various components of a specific issue or situation. The objective is to identify an effective action plan. Although the process sounds straightforward, its exact nature is that it revolves around making critical sub-decisions. Those involved in the process collect adequate information...
Organizational development initiatives offer an excellent platform for managing various challenges that may be linked to employees or institutional operations. In particular, organizational development indicates areas in an institution’s activities where transformation may be required. The desire for change is evaluated, including the anticipated impact that an institution is expected...
Management includes those activities that are performed by a specific professional. This person is appointed to organize care according to available resources and existing needs. He/she is responsible for the development of a coordinated process that allows meeting the overall goals. Leadership is focused on the concept of influence. By...
The proponents of using employee-owned devices for work on-site and remotely argue that this arrangement increases employee independence and cuts the cost of having to purchase these gadgets for each worker. Moreover, using own devices encourages flexibility in the office and home workstations since an employee is able to carry...
Flexible work arrangements can trigger a risk of potential burnout. For instance, employees who work under this arrangement have to deal with compressed work hours, which might result in complete burnout due to long working times for successive days without rest. In reality, burnout is associated with slowed productivity since...