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A service guarantee is defined as a statement that explains what a customer should expect from a firm’s products or services and the steps that a company takes in case the service or product does not meet the customer’s expectations. Service guarantees are applied in an organization for various objectives....
The Six Sigma approach refers to the structured approach to problem-solving within a disciplined, fact-based methodology. The approach focuses on understanding the problem, collecting and analyzing the data on the problem, and identifying the underlying causes of the problem. The problem could be a decline based on data and facts....
There has been a recent trend of firms outsourcing inventory management, distribution, and logistics services from other organizations. This can be attributed to the various benefits associated with acts. A firm would engage in outsourcing these services due to: cost saving; outsourcing of these services would mean a decline in...
Cluj city has a population of about 400,000 people, and the city is still rising from the underdevelopment left behind by the oppressive communist authoritarian ship rule of one of the Eastern Europe countries. Unemployment is rampant in Cluj city, as from November of last year, i.e., in 2009 unemployment...
Demolition of the old building to pave the way for a new Nokia factory in the area is what motivates the local population in the Cluj town. By Nokia setting up a factory, this means the modern world is coming in that part of Romania which was left neglected after...
With idea is that finding and retaining skilled workers, as is known in emerging countries like China and India, is not easy. Having this idea in mind, Nokia will hang on to its employees that other companies will not have an opportunity to porch on its workers, i.e., the workers...
The ways in which Nokia company in the world strengthen its brand is by; firstly, by giving incentives and bonuses to its top managers in all the ten factories that are available to the world, these incentives will help the individual factories rather than competing against each other and hoarding...
The contrast between partnership and adversarial relationship is described below from several views. When the economy scale is not considered an adversarial relationship, it is used. There might be a lower switching cost, or competitiveness is poor. But to gain economy of scale, the partnership is used. This helps to...
The variety reduction model is concentrated on special teams or groups. The whole procedure of the variety reduction process is done by recruiting a team of a few people to study the problem. A simple procedure is depicted below: In the above diagram standardization method is used in two kinds...
Recruitment is the process of searching for prospective employees and stimulating them to apply for jobs in the organization. The recruitment of qualified, competent, and experienced employees is very critical for the success of the organization. The retention of such recruited people is equally important because high job turnover will...
Governance is necessary whether the body of people is a nation-state, a town community, a professional society, or a business corporation. Corporation governance is concerned with the processes by which corporate entities are governed. That is, with the exercise of power over the direction of the enterprise, the supervision, and...
The term technology refers to how an organization transfers its inputs into outputs. Every organization has at least one technology for converting financial, human, and physical resources into products or services. The common theme that differentiates technologies is their degree of routines. Technology is the mechanism by which the end...
The implementation of an operational transfer pricing system for tangible goods based on a net-margin transfer pricing policy poses a wide range of challenges. Managers have got a vital role in changes in price, and they have to bravely work accordingly in order to attain the ultimate goal of the...
Right quality indicates molding the product matched with environmental requirements and demands at an optimum level. Right quality is determined in each solution or each level of purchase. In this way, the supplier can obtain minimization of costs when the economy of scale is achieved. The quality assurance system is...
The success of an organization depends on the management of the organization. Several factors are affecting the management of an organization to be successful. Some of these are described below. A healthy environment depends on the manager. Employee satisfaction and work performance depend on it. A healthy environment increases outputs...
Variety reduction means the reduction of unnecessary diversity in a product ranges or line to enhance the efficiencies of products. It is used to reduce the least profitable and less user plea from the ranges of the same principles. It is applied in three areas; the product ranges, list of...
In my organization, as an apparel firm, the product is similar with a variety of lines. Sometimes unnecessary diversity occurs, which increases the costs of production and decreases efficiency. So, the firms use the variety reduction model, and the procedure is standardization. A team is recruited. They find similar ranges...
Managers have the role of deciding the service levels of finished goods. They can use various aspects that include customer requirements and the consequences of a product failure. For example, this would lead to a decline in sales and eventually loss of the entire business based on competitiveness and capabilities...
Cycle counting is an inventory counting procedure that is followed by many businesses where the business counts a number of items in its warehouse without necessarily taking stock of everything in the store; it is more of a sampling technique. Firms should incorporate the process of cycle counting for various...
JIT is a concept of producing the right quantity at the right time to satisfy an impending demand. The primary objective of JIT was to eliminate waste. JIT was a success in Japan due to the vast research done by Toyota Company. Western companies did not want to try out...
Planning entails an organization’s process of identifying resources and making decisions that determine the future of the firm. In essence, it includes mechanisms to help answer questions like what, who, and how to do things within the set-out guideline. This practice determines the direction management is willing to take to...
One of the most important and obvious displays of respect and care for employees is allowing them to take days off and breaks from work when they feel sick, overwhelmed, and exhausted. Companies must recognize that their employees require time to recharge and show understanding and respect for their conditions...
Some executives worry that individuals from outside may destroy their company’s culture. Therefore, the promotion is aimed at employees who feel the company’s philosophy and perform their duties flawlessly since they have been fulfilling them for a long time. Thus, the main advantages are the loyalty of employees worthy of...
The six leadership styles might be determined and depicted as follows. First, it is a directive style that implies strong and coercive actions. It is focused on clarity and the provision of exact goals to be achieved; the most appropriate use – is during adverse conditions of various characters. For...
The Critical Path Method (CPM) is used to determine how long the project will take at a minimum. It combines the different activities that will be part of the project into a network diagram with weighted paths and defined beginning and endpoint. Then, dependencies, which are requirements for specific tasks...
The four fundamental layout strategies are process layouts, product layouts, hybrid layouts, and fixed-position layouts. Process layouts group resources together based on similarity and provide flexibility that enables the production of many different products. Product layouts are designed to facilitate the production of a single product and are the most...
Capacity planning is the process of projecting the capacity that the company will need for its future operations. For example, a manufacturing business may need to adjust its resource storage for the future, expecting increased demand for its products that the current warehouses cannot handle. Per Kiran, capacity utilization is...
A work system consists of three elements: job design, work measurements, and worker compensation. The first aims to assign work to people suitable for them, the second determines the time necessary to accomplish a job, and the third is intended to determine how the workers are paid and ensure that...
Inventory management has three objectives: customer service, cost-efficient operations, and minimum inventory investment. The first aims to deliver the best service quality to consumers (measured with results such as orders shipped on time), the second reduce costs wherever possible without compromising quality, and the third aims to maximize inventory turnover.
ERP (Enterprise Resource Planning) is software that aids managers in organizing and managing business processes. It integrates the information from different departments of the business to provide a holistic picture of the situation. As a result, information flows better, and decisions are easier to implement in practice across the entire...
A project’s life cycle consists of five elements: conception, feasibility analysis, planning, execution, and termination. In conception, a need is found, and an idea is formulated. The feasibility analysis determines the costs, benefits, and risks of the project and finds whether it is advantageous to implement. In the planning stage,...
Inadequate Support from Senior Management For any project improvement initiative to be successful, senior management needs to provide adequate support. However, the CIO at Celanese had doubts regarding the benefits of reengineering the IT process and thus failed to offer the needed support to steer the process forward. The IT...
A leading enterprise is inherently connected to its capacity to deal with successful risk management within an unsettled and challenging business environment. Risk analysis is a crucial planning tool that can help to save “time, money, and companies’ reputations.” According to Tranchard, some of the potential increasing risks for the...
Celanese could have effectively solved the dysfunctional state of its IT processes if management could implemented HP’s recommendations. The result of the assessment could be used as an effective tool to identify the strengths of the organization (supplier management, security, and financial management), its weaknesses (problem, change, release, service level,...
The factors that made the process of improvement ineffective and difficult include lack of management support, poor communication, poor organizational culture, poor internal coordination, a decentralized IT approach, and poor budgeting, among others. For instance, the company’s lack of a central IT department resulted in a serious lack of transparency,...
After the assessment, HP recommended that the organization formalize the SLM methodology to develop a Service Level Agreement (SLA) for each operation. The infrastructure team perceived more value in SLA than the other groups, with more interactions with the IT team or organizational customers closest to them. The team argued...
The success of any project improvement initiative depends significantly on the senior management’s buy-in and their role in providing adequate support. However, the CIO at Celanese had doubts regarding the benefits of reengineering the IT process and thus failed to offer the needed support to steer the process forward. He...
Professionals, such as doctors, accountants, and medical practitioners, are often exposed to litigation from clients and the people they serve due to mistakes committed in the course of providing their services. Consequently, they require a special type of insurance product to cover this risk, and professional indemnity insurance is designed...
Professional indemnity insurance is unique from various types of financial products because it helps specialists to cover costs associated with errors and negligent practices, such as legal expenses and damages, which may be awarded by a recognized court of law. IJ PLC can adopt strategies that would help it to...
Budget variances could create disharmony in the management of operations within the sales division of the insurance company, thereby highlighting the need to manage such inconsistencies. Four strategies can be adopted to mitigate this issue. The first one involves disclosing these variances to the company’s management and board of directors...
The accuracy of a budgeting plan is important in minimizing variances. However, managers need to understand and develop strategies that would limit the occurrence of these variances by improving the accuracy of future budgeting plans. The following four strategies could be adopted to make this happen. Use of Historical Data:...
Reputation risks are the major issue that arises from the set of problems affecting TBS Plc. This risk refers to the perception that customers would develop about the company based on the complaints registered by its clients. All the four major issues affecting the company highlighted in the report all...
Risk management practices are meant to reduce business uncertainty and allow firms to continue operating without the fear of “going out of business” because of the occurrence of risks that they cannot overcome. Therefore, effective risk management practices are designed to promote business continuity. The complaints facing TBS Plc carry...
Information technology systems are instrumental in improving synergy across different functional areas and business processes associated with YT Ltd and its subsidiaries. Key functions that should be responsible for the integration of information technology systems exist within the company’s Information Communication Technology (ICT) department. Particularly, its role in making sure...
Improving the level of staff retention is one of the most important functions of YT’s business because failing to retain employees in the firm could increase its overheads, as employee replacement is a more costly affair compared to retaining existing ones. YT’s human resource function is responsible for realizing this...
Having a consistent business culture is essential in maintaining the stability of YT’s business strategy. Strategy planning is one of its core functions that should be responsible for creating a consistent business culture because it defines the direction that the firm will follow in carrying out its business activities. The...
By utilizing the expertise of YT Ltd.’s human resource functions, the firm can secure its profitability by making sure its human resources contribute to the company’s stability. The firm’s HR functions can improve its bottom-line performance by maximizing the effectiveness of employees, thereby improving its financial position. Therefore, tapping into...
Within the scope of leadership, trait theory has had a significant place among theorists and practitioners. The crucial characteristic of this approach is the recognition that a leader’s traits cannot be gained by training and learning, unlike other theories assume. True leaders are to possess specific features from their birth....
Position power is the one that comes from a person’s possibility to influence people, which is founded on his or her status in a working hierarchy. For example, a CEO has such power, given their broad range of authorities and opportunities to make important decisions – starting from reward provision...
I would state that managers implement their own management decisions, using in practice the basic principles of motivation. In OB theory, motivation is seen as the process of motivating, stimulating oneself or others (individual or group of people) to purposeful behavior or performing certain actions aimed at achieving their own...
The SMART Goal method is a framework that allows one to set clear aims and formulate them accordingly. The SMART abbreviation includes the following – specific, measurable, achievable, relevant, and time-based. Specific: the goal should be as narrow and precise as possible; for instance, my aim is to “become a...
Within the framework of organizational justice, it seems that the first issue that should be treated is related to Disruptive Justice. The employees do not believe that they are treated on an equal basis, and there is no fairness in the outcomes of their work. In this vein, I have...
Intrinsic motivation is founded on the nature of the goal or the aim itself. Job characteristic theory has much to offer to achieve this kind of motivation. Skill variety (the extent to which skills should be diversified to accomplish the task), task significance (its impact on others), and autonomy (freedom...
According to the reinforcement theory, an employee’s behavior may be formed by its outcomes. Thus, in order to promote grit – the capability to see aims through until their accomplishment – the provisions of the mentioned theory can be applied. I would ensure exact incentives for constantly meeting deadlines, collective...
A logic model is a systematic approach to presenting the operations and structures of a human service organization. Its first advantage is that a client understands the offered programs better. The second is that the funding or governmental institutions would see the probation operation and would provide assistance. Three main...
The three major stages of the financial management process are resource acquisition, disposition, and reporting. The first stage is dedicated to strategic and future operations or searching for approaches to expand the assets. The activities involved in that management stage are budgeting, identifying the needs, planning for spending the resources,...
To improve organizational diversity and inclusion, I will regularly hold multiculturalism training sessions and workshops for all staff, including management. Acceptance of people working together, regardless of their differences, is something I would advocate for. I will make sure that the administration sticks to recruiting people from all walks of...
I will exercise oversight regarding diversity events by forming a special committee to supervise the different services and support groups provided with outside consultants’ assistance. Besides, make sure all activities and community meetings are well-coordinated and conducted at times that are convenient for all employees to attend. As a quality...
There are several reasons associated with the failure of leaders to perform well when leading change. For example, a leader who dictates what a change program is should thus establish a passive-aggressive organization that limits a company’s success while leading change. Change managers also frequently make the mistake of assuming...
Communication focuses on the content and the target audience within the organization. It is rarely clear how a single message will resonate with a large number of individuals. Engagement focuses on the audience listening to and the specific information they hear during the conversation. It involves multiple organizational entities working...
Organizational culture plays an important role in leading change because it deals with how employees act in the workplace. Culture focuses on how the employees feel, act, and believe while dealing with different cultural aspects. A leader will impact the change in a particular manner by focusing on the cultural...
The majority group consists of people who hold positions of decision-making and authority, have control over resources and information, and access the reward system. Minorities are few, and they face prejudice and a lack of support. The dormant party is not necessarily the group with the most members. For example,...
Since the millennial generation (people born between 1982 and 2000) has more than doubled, it is imperative for GE Lighting to have a diversified staff. Furthermore, men have traditionally managed the manufacturing department; nevertheless, Maryrose Sylvester, the President, and CEO, is a female. She began as an intern and found...
A successful manager is equipped with well-developed political skills. In the workplace, political savviness can be understood as the manager’s ability to influence relationships for the sake of achieving organizational, group, and individual goals. For example, channeling one’s charisma to motivate employees and resolving interpersonal conflicts are political skills.
The stories that employees tell are often different from the stories used for marketing. For example, an organization might be praising itself for comprehensive career tracks for its employees while the employees themselves know that it is nothing but a shiny facade and warn each other about stagnancy. The stories...
Theory X and Theory Y stem from McGregor’s book “The Human Side of Enterprise” and refer to the types of management observed in modern organizations. Under Theory X, managers assume that employees have little motivation to do their work right, which results in authoritarianism and micromanagement. Conversely, under Theory Y,...
One of the most effective and promising modern recruiting techniques is the application of artificial intelligence into the hiring process. For example, the launching of chatbots allows for automatic identification, reaching, and integration of potential candidates into the recruitment process. It allows for a more efficient, quality-centered talent search by...
Geofencing is one of the latest advancements in the recruiting sphere that allows for efficient and non-costly ways of contacting potential candidates. This strategy “uses GPS and radio frequency identification to set up a virtual, wireless perimeter … so that people in that area receive messages or advertisements on their...
One of the most effective tools and targeting locally available job seekers is geofencing techniques. As stated by Noguchi, this new message targeting approach borrowed from digital marketing allows recruiters to identify, analyze, and contact individuals who enter a particular geographical area. In such a manner, it is relevant to...
If a firm only sources recruits using one method, it might result in obtaining staff that is not representative of the best talents in the market. Since there are different types of job seekers using various means of both disseminating and perceiving information about potential jobs, it is essential to...
If a firm wanted to recruit people like me, the most effective target place through which it might reach a potential candidate would be social media. Since social media has become an immediate attribute of our everyday life, it now transforms into more than entertainment but a platform for creating...
There are ten different roles that managers can play in organizations, according to Mintzberg. The roles are further divided into three classes as illustrated below: Classification How a chief of police engages in these roles Decisional He/she should be business-mindedConflict resolution Informational Management of resourcesDiplomacySuperviseDispatch information Interpersonal RepresentativeCoordinatorLeaderAuthority In the...
The advantage of following this process is that it allows HR departments to monitor a guideline that has worked in the past and is likely to work in the future. The disadvantage of following this process is that it neglects to take into consideration developing people from within the company...
Medicine, management, anthropology, sociology, and psychology are the main behavioral sciences that significantly affect all aspects of organizational behavior. Organizational psychology was once studied by a Harvard Psychologist name Hugo Munsterberg. It largely examines how workers can be motivated at the workplace. The behavioral patterns of workers are also addressed...
One of the most fundamental job attitudes is employee engagement. While managers can freely make crucial decisions regarding the management of organizations, it is highly recommended to involve employees in decision-making, especially on issues affecting them. Second, the perceived organizational support should be evident. In other words, employees should feel...
Based on the merits of each organizational structure, the best choice would be the divisional structure since police organizations deal with a wide variety of different criminal cases, which require the creation of various departments to deal specifically with them. Simple Structure – utilized by many startups, this type of...
Culture is basically the guidelines by which employees within an organization adjust their behaviors and mannerisms. One of the best examples of this in action can be seen in the movie “The Wolf of Wall Street,” wherein the organizational culture within the firm managed by Leonardo De Caprio’s character focused...
A decision science refers to a well-thought-out process before one makes complex decisions. In this respect, many aspects have to be put into consideration before a decision is made. Decision science is applied in various aspects that include management. Essentially, financial management has been regarded as a decision science. In...
Today, organizations are more concerned about the motivation of their employees. Production per employee has been low and hence the managers are trying to understand what has led to this decrease in production per employee and the organization. In addition, competition has compelled all organizations to come up with plans...
The superintendent will be fully responsible for monitoring and evaluating school management and the operational system. He will be making impromptu visits to the schools within the district to monitor how each of them is coping with the increasing population. During every visit, he will be expected to go to...
Human, fiscal, and technological resources are very important for the schools in this district given that the population is consistently increasing. During the regular impromptu visits to the schools within this district, one of the most important tasks that the superintendent will do is to audit the human, fiscal, and...
Quality improvement (QI) models refer to comprehensive processes that identify, describe, and analyze strengths and weaknesses and provide solutions. QI is enhanced by a systems culture that is supportive of incessant learning. Proper implementation of the QI in an organization is facilitated by the formation of a team that recognizes...
There are several potential problems in the scenario created in the vignette. The first is the likelihood of resistance and failed support by the more seasoned and traditional thinking officers who believe that one has to go through the department by aging out the experience. Being young would symbolize a...
Under the COPPS strategy, the immediate effect of the implementation would be an increase in the workload, as tasks are delegated across the board, and respective officers are appointed to handle specific tasks. However, a part of the COPPS strategy requires a minimization of the workload of the respective officials...
Cost-benefit analysis is always based on efficiency criteria that depend on equity and the distribution of resources. For a single case, these parameters may depict a conflict, as there may be inaccuracies in the identification and quantification of costs and benefits. Cost-benefit analysis is a measure of social welfare, whereas...
Marginal benefit depicts additional utility that a person is entitled to due to consuming an extra or additional unit of a good or service; for instance, when a person seeks medical services to ensure improvement of health. Marginal cost depicts the additional charge to the total cost of production due...
The central aspect affecting Sears is the extreme rivalry peculiar to the sphere. For this reason, the brand has to acquire a strong competitive advantage to attract clients. One of the possible ways to achieve it is to change the corporate culture towards higher levels of excellence among its workers....
Employee engagement is a central factor affecting the results of any organization. High engagement levels mean that a person is more motivated to work hard and is ready to put more effort, hoping to help the firm to evolve and acquire benefits. For this reason, any leader should be concerned...
Human resource (HR) is defined as the assignment of the most trained military personnel to the right place at the proper time, based on their experience, skills, knowledge, and qualities. Human resource management (HRM) is provided through the personnel management system in the U.S. Navy. Such an approach is essential...
Observation of the code of ethics is a critical aspect of an organization’s functioning as it helps to remain popular among its clients. For this reason, the involvement of consumers in controlling ethical behaviors can be an advantageous strategy to increase the popularity of a brand. The plan to attain...
The power of a leader comes from his/her ability to work with followers, consider their current moods and problems, and establish goals that meet their topical needs and capabilities. For this reason, it is vital to remain informed about the state of the collective and how it functions at the...
A feature of the American social security mechanism for service members is its implementation through specially designed programs. Many members of the U.S. Navy believe that the system of their social and legal protection is imperfect. Dexter argues that after conducting a survey, several issues were revealed. For instance, these...
For military missions in the Navy, soldiers are trained in physical fitness basics and prepared to withstand stress throughout their service as officers, especially when in a difficult situation. One of the basic requirements for physical fitness is the development of the need for daily exercise. For instance, one of...
American military personnel already have significant privileges over other citizens of the country. However, the Department of Veterans Affairs highlights that the Pentagon is increasing the benefits package. All military personnel and veterans remain eligible for lifetime medical insurance paid in full from the federal budget. Moreover, this includes complex...
The concept of TQM is closely related to critical success factors (CSFs), representing the aspects that should be given attention to achieve the desired outcome. Consideration of these elements is one of the guarantees that a unit will move towards further improvement and meet its clients’ diversified needs. For this...
Yes, only certain individuals are attracted to flexible work arrangements. There are advantages for the employer and the employee in adopting flexibility at work. However, there are significant challenges for the two parties, such as adjusting schedules and compressing workdays. Though not all employees consider working from home a better...
Flexible arrangement schedules would allow employees to work at their convenience and improve their productivity. Employees who schedule their arrival and departure are more relaxed since they are under no pressure to meet their deadlines. It can heighten their morale and motivation to be productive in their fields. It benefits...
Every organization strives to increase revenues while reducing expenses. A company’s bottom line portrays the net income and ability to expand or grow. A flexible work arrangement would have a positive impact on an organization’s profits. Employees can work when they feel most productive; consequently, there is increased loyalty to...
The importance of critical success factors (CSF) and their consideration in terms of total quality management (TQM) is also justified by the existence of an extensive body of research devoted to the problem. Investigators try to outline the major determinants of success that should be considered when fostering a positive...
The attempts to attain the higher levels of quality of goods and services can be viewed as a method to generate a beneficial advantage and struggle with rivals. For this reason, the companies try to create their own unique quality management framework and increase clients’ satisfaction levels. Toyota, as one...