Give examples of psychosocial factors that affect the health care professional and the effect those factors could have on patient education.

A

The psychosocial factors impact well-being and both mental and physical health of staff, leading to higher instances of error. Psychosocial factors can include working overtime and shift work, lack of job security, high-stress working conditions, and emotional exhaustion (Goetz, Berger, Gavartina, Zaroti, & Szecsenyi, 2015). This can impact patient education as the staff is unable to perform competently. Staff may avoid patient contact or show emotional distance. There may be instances of forgetfulness to appropriately describe all aspects of treatment or frustration when a patient is non-compliant.

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