The evaluation process is bound to be complex and rather difficult to conduct due to the vast range of factors that will need to be considered. For instance, the quality of the current approach toward supply chain management will have to be studied closely before transferring the company to the environment of mass customization. Also, the quality management framework will need to be evaluated thoroughly before the firm enters the realm of mass customization. Moreover, the issue of financing will have to be considered.
The changes that will be needed to transfer the company to the process of mass customization will entail significant expenses. For instance, tools for managing quality must be upgraded. Similarly, new communication strategies and devices will be included in the current set of information management tools. Finally, the issue of communication will have to be mentioned. Unless ”Feets” introduces an efficient way of maintaining a consistent connection between its customers, vendors, suppliers, and other stakeholders, reaching the required levels of quality will be impossible.
Therefore, to evaluate the degree to which “Feets” is prepared for mass customization, one will have to check the quality of communication, efficacy of the supply chain, and usefulness of the quality management tools. The specified tests will reveal whether the organization will be able to handle new tasks and meet customers’ needs accordingly. The results of the assessment will also show how much time it will take for the firm to improve its current score and incorporate the customization technique into the range of services that it has to offer to its buyers. Afterward, a plan for introducing the identified technique into the company’s operations and altering the current production process can be drawn.