Defining the ‘Busiest’ Time in the Organization’s History

Discuss how a manager of analytics at an academic healthcare organization can define the ‘busiest’ time in the organization’s history.

You are the Manager of Analytics at CBU Health, an academic organization that includes ten hospitals across a wide geographic area. The staff are very competent and dedicated to patient care. However, most clinical areas are suffering from staff shortages. Over the last month, inpatient hospital occupancy has been consistently above 100% across all CBU Health hospitals. The CEO of the hospital approaches you and your team to investigate – is it the ‘busiest’ time in CBU Heath’s history?