Maxwell Concept: How to Inform Staff About Laying Off

What Maxwell concept should a manager implement to communicate the message about laying off many people?

Linda received a memo today about a major technology upgrade the company is going to implement in a few weeks. This will affect many people in her department, and it will mean laying off many people, shifts in responsibility, work schedules, etc. She doesn’t have a clue how to break the news to her staff of 50 and is very worried. What Maxwell chapter and concept should she study, and how should she implement it?