Continuous improvement is critical to organizations. Productivity improvement is an ongoing process whether the strategy practiced is process-focused or product-focused. Understanding and analyzing actual progress can lead to significant efficiency gains.
As part of operations management’s ongoing effort to improve organizational processes, a number of graphical techniques and tools, referred to as flag charts, have been developed to aid process analysis. These graphics help managers make sense of each process and ultimately provide a sense of how each process can be improved.
These tools are flowcharts, value stream mapping, time function mapping process charts, and service blueprinting. Service organizations also require process strategies. In this case, we look at the way the hospital uses process flow analysis as part of its emphasis on continuous process improvement by looking at a key process, labor, and delivery. One of the tools used in the process flow charts. It is used to improve on vacated room turnaround admission inventory and delivery of food services. The process flow is used to improve its service delivery by following the different processes from the time the patient is admitted up to the time they are discharged.