Ethical Actions of Front Desk Manager

Imagine that you are the Front Desk Manager of a 3-star hotel in downtown Toronto. It is around 2 pm. A guest calls and complains that the housekeeper is too noisy in the next room.

To answer this question, look over the sample scenarios and present their recommended service recovery actions and the rationale behind them. Provide actions you take to help fix this problem. Analyze your rationale for each step. Discuss why your actions would be beneficial to resolve the scenario.