Marketing: Customer Visits and Digital Convergence

How are customer visits similar to and different from empathic design?

What do we mean by empathic design? What is digital convergence? What are the examples of digital convergence? What are the three types of digital convergence? Why is digital convergence important? What are the opportunities and threats it poses for companies? To answer these questions, apply marketing techniques and theories suitable for the high-tech environment and products.