Wimley’s “Managing During the Credit Crunch” for Accountants

Analyze the article “Managing During the Credit Crunch: Five Best Practices for Effective Credit and Collections Management” by C. J. Wimley.

If 90% of a credit and collections department’s time and resources are spent managing the customer portfolio and collecting money, shouldn’t they be better allocating their time and more efficiently managing the company’s largest asset by applying risk-based credit scoring as the basis for developing optimal customer management strategies? What benefits can practicing accountants gain from this article? Are there any other unresolved accounting issues that the authors could have addressed?