Why is service so critical in the hospitality and tourism industries?

It is important to note that role of service in hospitality and tourism should not be underestimated since these industries do not directly sell physical or digital products but rather provide some form of experience. Therefore, it is critical to put the emphasis and accentuation of service quality as a sole determining factor of client or customer satisfaction. In other words, a tourist or guest buys an experience for the transactions made with hotels or tourism agencies, which means that ensuring high-quality delivery of service is the most important factor which will make the receiver either satisfied or dissatisfied.

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Academic.Tips. (2022) 'Why is service so critical in the hospitality and tourism industries'. 27 September.

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Academic.Tips. (2022, September 27). Why is service so critical in the hospitality and tourism industries? https://academic.tips/question/why-is-service-so-critical-in-the-hospitality-and-tourism-industries/

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Academic.Tips. 2022. "Why is service so critical in the hospitality and tourism industries?" September 27, 2022. https://academic.tips/question/why-is-service-so-critical-in-the-hospitality-and-tourism-industries/.

1. Academic.Tips. "Why is service so critical in the hospitality and tourism industries?" September 27, 2022. https://academic.tips/question/why-is-service-so-critical-in-the-hospitality-and-tourism-industries/.


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Academic.Tips. "Why is service so critical in the hospitality and tourism industries?" September 27, 2022. https://academic.tips/question/why-is-service-so-critical-in-the-hospitality-and-tourism-industries/.

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"Why is service so critical in the hospitality and tourism industries?" Academic.Tips, 27 Sept. 2022, academic.tips/question/why-is-service-so-critical-in-the-hospitality-and-tourism-industries/.

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