When would it be beneficial and appropriate for a firm to offer or agree to a Service Guarantee?

A service guarantee is defined as a statement that explains what a customer should expect from a firm’s products or services and the steps that a company takes in case the service or product does not meet the customer’s expectations. Service guarantees are applied in an organization for various objectives. These could range from financial, quality, and marketing objectives. A firm with poor quality service may introduce the service guarantees to close the existing gaps hence improving their sales as well as their profits. Companies with high reputable services may offer service guarantees to retain their customers, also known as customer retention, as well as capture a large market share.

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Academic.Tips. 2022. "When would it be beneficial and appropriate for a firm to offer or agree to a Service Guarantee?" June 21, 2022. https://academic.tips/question/when-would-it-be-beneficial-and-appropriate-for-a-firm-to-offer-or-agree-to-a-service-guarantee/.

1. Academic.Tips. "When would it be beneficial and appropriate for a firm to offer or agree to a Service Guarantee?" June 21, 2022. https://academic.tips/question/when-would-it-be-beneficial-and-appropriate-for-a-firm-to-offer-or-agree-to-a-service-guarantee/.


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Academic.Tips. "When would it be beneficial and appropriate for a firm to offer or agree to a Service Guarantee?" June 21, 2022. https://academic.tips/question/when-would-it-be-beneficial-and-appropriate-for-a-firm-to-offer-or-agree-to-a-service-guarantee/.

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"When would it be beneficial and appropriate for a firm to offer or agree to a Service Guarantee?" Academic.Tips, 21 June 2022, academic.tips/question/when-would-it-be-beneficial-and-appropriate-for-a-firm-to-offer-or-agree-to-a-service-guarantee/.

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