The corporate human resource assigned the Virtual resource center the role of using human resource technology. The employees got a chance to explain their problems and hindrances to performance. The major problem could have been a poor working environment that exposed workers to physical accidents and health-related problems. The solution could be improved working conditions and provision of protective clothing.
Employee turnover could be due to low salaries, long working hours, and poor working conditions. This could have been solved through increased salaries, reduction in working hours, overtime pay, and provision of fringe benefits. For truck and delivery drivers’ high turnover could have been reduced through increased salary, overtime and mileage pay, and insurance cover scheme. An increase in customer satisfaction might have been due to overall improvement in working conditions, the inclusion of employees’ ideas in decision making, increased communication and interaction between managers and employees, rewards and motivational schemes, and guarantee of job security.