Empathy and Creativity
Some of the skills necessary to answer patients’ questions about claims sufficiently include the ability to exercise restraint and patience for inadequately informed patients. Examples that require patience include when explaining cancers that involve terminologies like carcinoma, sarcoma, and malignancies. Empathy towards the patients is also crucial, especially if they are in pain from conditions such as fractures and terminal diseases like myeloid leukemia.
The explainer shows a great value for the welfare of other people when they empathize with their situation and this encourages the patients to ask questions, bettering understanding. Creativity is vital while answering questions about claims due to varied patient needs and environments. The environment must be convenient and devoid of noise for patients with hearing difficulties. Another example of patients who may need quiet environments is aged patients whose hearing is diminished. Additionally, old patients may need to be sited during the sessions to avoid fatigue and in consideration of their weak limbs.
An explainer must possess censorship skills so that they do not release information in a manner that causes panic. The answers should not include unnecessary information on statistics of deaths and disability of patients with a similar condition, as this boosts negativity. Conditions such as cancer, diabetes, hypertension, and AIDS are deadly killers, and including such information in patients causes panic.
Sufficient information on the condition is also essential as it ensures the informer is confident when explaining claims and answering questions asked for maximal understanding. Sufficient information on various diseases involves reading widely about them and reflecting upon them sufficiently while formulating potential questions and preparing responses. Adequate appraisal of trends in potential treatments is essential, as some patients may adopt such a line of questioning. Diseases with evolving treatments and immense research include cancers and bacterial infections.