The formula for dealing with a crisis is simple: managers have to locate the problem and eliminate it while ensuring that the organization can operate properly. The first priority is to create a command center and establish briefing sessions to fight the crisis. After that, managers should elaborate and implement emergency procedures that allow a stable and safe working process. For instance, in case of a hospital network overload, the personnel should switch to the paper system. A system of “runners” should be created to retrieve specimens, tests, equipment, documentation, or supplies at any time. After that, the organization authorities should move to locating and responding to the problem.
There should be no hesitation in bringing the best available specialists to deal with the problem. Since system outages can cause severe implications, they need to be eliminated in the shortest possible time. Therefore, investments in hiring even the most expensive engineers are the right move. These specialists will review the system, find the cause of the crisis, deal with it, and make suggestions on how to avert similar problems in the future. Such advice may be valuable for preventing future financial losses.