After dealing with a crisis, the authorities need to count their losses and review the IT system management strategy to avoid future problems. First, the managers need to become aware of all the damage that was dealt with by the internal and external stakeholders. The information about the causes of the outage should be disclosed, and excuses are to be made. If any compensations are requested, they need to be negotiated and repaid in a timely manner to avert reputation damages. Additionally, the procedure is needed to inform all the parties that the situation is under control and will not happen again.
At the same time, IT engineers should carefully review the technical side of the outage while the managers assess the possible procedural flaws to avoid similar problems in the future. The outside help may be vital for the evaluation of the IT processes since it can offer a fresh view of the situation. All the suggestions are to be carefully documented to avoid losing any crucial findings. These findings should be transformed into new practices and guidelines to avert future crises. After that, the results of the assessment should be disseminated among the inside and outside stakeholders to ensure adherence to new standards.