The first factor leading to the product recalls at McNeil is the decision to hire less experienced members of the quality control department. Workers were focused on increasing the volumes of production. Thus, the quality was severely damaged, causing a considerable number of working process errors and provoking various recalls.
Another factor provoking product recalls was the emergence of McNeil with Pfizer’s consumer healthcare division. Changed administration caused the modification of the corporative and pricing culture. Many production rules were impossible to be met due to reduced costs and expenditures. The new heads highlighted the role of fast production achieved at the expense of quality.