Height is one of the major aspects of organizational structure that strikes the right balance between serving the customers and addressing the needs of managers and employees. The size of a non-profit organization depends on the number of activities and customers. Large organizations will often use tall organizational structures in order to better break-up the workload and serve customers. Appropriate distribution of roles ensures that the employees are satisfied and motivated to work hard irrespective of any gain. Another aspect in that sense is the span of control or the number of employees a manager is in charge of. For instance, a distribution manager in non-profit-organization offering assistance to remote schools will require more subordinate staff than a distribution manager in an organization offering the same assistance to urban schools. Such a structure will facilitate the services offered to remote customers and address the needs of employees better.
Yet another aspect of organizational structure is technology. Robbins views technology as an aspect that is associated with low complexity. The greater the routine work, the fewer the number of occupational groups and training required. This suggests that technology impacts the services provided to customers positively while at the same time meeting the speed and efficiency needs of managers and employees. Moreover, the environment is an aspect of organizational structure that balances services offered to customers and the needs of employees and managers. According to Robbins, organizational environments are those outside factors that are directly relevant to the organization achieving its goals. Therefore, it is apparent that any factor that leads to goal attainment influences the services offered to customers and addresses the needs of managers and employees.