This question enables the interviewer to have an insight into the problem. Different students have various challenges; hence many can be absent from school for various reasons. Therefore, this question unearths important information that can enable the interviewer to have an idea of the main cause of absenteeism from PHJS middle school.
According to Márquez‐Vera et al. (2016), assessing the main cause of the problem is the first and most crucial step in solving an issue. Therefore, the interviewer understands the issue by first determining the underlying causes, which can be different for every student.