The importance of critical success factors (CSF) and their consideration in terms of total quality management (TQM) is also justified by the existence of an extensive body of research devoted to the problem. Investigators try to outline the major determinants of success that should be considered when fostering a positive change in healthcare and ensure that patients benefit from improved outcomes. For instance, speaking about the use of e-rostering systems and their integration into the work of health units, Soomro et al. emphasize that financial support, policy, leadership, goals, gradual change, clear explanation of the new system’s advantageous character, support from management, and effective communication can be viewed as the leading CSFs preconditioning the outcomes.
The consideration of these issues will ensure that the desired change is attained and the quality of services is improved. Jitpaiboon, Smith, and Gu, in their article, offer a similar set of CSFs for projects in the healthcare sector. The authors emphasize the fact that observation of these points is vital for the ability to move forward and implement the desired change. Planning of any project that presupposes the involvement of individuals should rest on the major principles of TQM and the idea that CSFs are vital for managing workers and delegating tasks in the most effective ways. Only under these conditions can the intervention be viewed as a beneficial one.
Finally, cogitating about TQM in healthcare, Essel also admits the critical role of CSFs in attaining success. He outlines culture, management, philosophy, cost, results, and client satisfaction as the major factors that should be considered by managers working in the health industry. In such a way, the existing body of evidence recognizes the significance of CSFs in health units and views them as the essential part of TQM demanded to ensure the transition from one state to another characterized by better performance and satisfaction among clients.