Discuss the organizational structure of the Zappos company.
Is Zappos a mechanistic or organic organization? How so? From the perspective of authority, is Zappos more centralized or decentralized? Specify the characteristics of the firm to support your answer. Explain how the move to a self-managed, self-organized structure from a hierarchical structure was a form of reengineering. Can Zappos be characterized as a learning organization? Why or why not? How has Zappos used job enrichment to its advantage? How do self-managed work teams factor into the new structure of Zappos? Explain the role of organizational culture at Zappos. Can it be characterized as strong or weak?