Quality Problem of Customer Satisfaction Based on Hotel Africana Case Study

Look at how service quality affects the Africana Ltd. hotel in Uganda.

What may be done to improve client loyalty is crucial to boosting industry competition and preserving business continuity. If customers are dissatisfied, are they likely to switch brands and complain about the brand to other clients’ opinions about the hotel? Is customer loyalty a reliable indicator of the caliber of the services provided to clients?