Quality and Patient Safety Actions and Behaviors

What are the most important actions/behaviors that organizational leaders can take/exhibit to improve the Quality/Patient Safety of their organization?

Read the article “Journey to Perfect – Mayo Clinic and the Path to Quality” by Mary Beth Buckman and James Buckman. Use the principles of quality management/patient safety to identify what you believe are the most important actions/behaviors that organizational leaders can take/exhibit to improve the Quality/Patient Safety of their organization. Explain the reasons that you chose these key actions or behaviors. Explain why you think these are important to you as a leader and how you might include them in your role today or in your future healthcare career.