Personality and Emotional Intelligence in Communication

What is the role of personality and emotional intelligence in communication?

The purpose of this discussion is to better understand the role that personality and emotional intelligence can play in effective and not-so-effective communications. Share a link to a video or article that you feel is relevant to the influence of personality and EI on the communication process in the workplace. Especially focusing on how to communicate with people who have personality differences or on how these differences can create conflict and misunderstandings.