Investing in Training to Combat High Employee Turnover

Help a customer service contact center with a high staff turnover rate.

The key reason for this turnover is a lack of career progression within the organization. Senior management hires leadership posts from outside the organization. Discuss suitable methods of conducting a Learning Needs Analysis (LNA) for this organization and carry out a small piece of LNA to identify how to develop staff for the next stage in their careers in the organization. Make learning, training, and developmental recommendations as appropriate, considering the advantages and disadvantages of Knowles’ Theory of Andragogy.