Identify an Operational Process in Your Organization

You are required to identify an operational process in your own organization (or one within an organization you are familiar with) in which decision-making activities are deployed to balance competing demands and/or manage uncertainty.

You are then required to map the process and provide a critical evaluation of the current situation and identify a key decision (or decisions) that is important in managing of the process. Then you need to identify how the decision-making process could be improved using suitable decision-making tools, perspectives, and technologies to enhance operational performance and/or manage risk.