How to Deliver and Receive Bad News
Emphasize the importance of achieving a positive and “other-oriented” tone in business messages and discuss how to deliver and receive bad news.
To answer this question, discuss why it is important to state thoughts and ideas positively and give tips and examples related to how you could frame a negative message into a more positive one in a typical business message. Think of a bad news message you would like to give to someone at home, work, or school. Explain your rationale and list exactly what you would say. How do you think the person would respond to your message? What might you achieve by communicating this message?