How Service Breakdowns Occur and How They Can Be Resolved

Identify how service breakdowns occur and how they can be resolved.

Research two restaurant guest complaints. Provide a detailed overview of what went wrong and why the guests were upset. Does the reviewer mention how the restaurant staff or management handled the complaint? Was the issue effectively resolved? Why or why not? What did the server or management do right or wrong in handling this complaint? If you had been the server in this situation, what would you have done to handle this complaint? How might this complaint and the negative guest experience impact this restaurant? What will happen to this restaurant if guests continue to experience issues such as this?