Effective communication is crucial in the business world, and technological advancements have made it simpler and more comfortable. Writing is one way in which communication is done, though its use has reduced significantly in the recent past. People now prefer to use telephones, text messages, and e-mails to communicate for the apparent reasons discussed below.
Formal writing has always played and continues to play a significant role in an organization’s or business’ communication. It is essential in a business’ development through carefully crafted promotional materials, and other forms of writings to pass messages to the intended audience. It is the preferred form of communication when an organization intends to create and maintain a good and formal image. Formal writing assists in keeping records that are useful later as references. These writings can also be used as evidence in court processes involving the organization or business. Writing is, however, becoming unpopular due to the costs involved through the use of expensive stationery. It is also viewed as slow, and responses are not instantaneous, in contrast to other modes of communication, for example, phone calls and e-mails.
Digital communication methods such as e-mails, cell phones, and text messages have changed communication in the business world. They have made it faster, easier, and almost instantaneous. They are quickly becoming popular among business executives since they relay the intended message in a short time. Responses to the messages are also received within a short time. Speed is essential when making business decisions, and crucial information is passed without a waste of time. These methods have also made communication cheaper since resources are not wasted in the procurement of stationery.