The success of any health initiative depends on the participation of all stakeholders, including the patients. Thus, various health companies invest in initiatives that build trust amongst the patients and other key players within the health facilities. Many calls exist for the creation of more patient-focused health systems. The emphasis on patient care has become more and more reliant on the construct of healthcare professionals as customers and has even merged with it.
Physicians, who have sought to challenge today’s corporate superiority in health care, have prompted new references to sick people as consumers. Additionally, Sinaiko et al. emphasize that a health facility that advocates for and values the patients’ voices tend to realize success in their various health-related programs. Importantly, educating the patients about their essential significance plays a crucial role in promoting the realize their aim of being customer-focused and patient-centered.