a custom paper for you Learn More
How a Manager Can Help an Employee to Resolve the Problem
As the manager, you need to help your employee resolve the problem. Your employee is upset, and the customer is visibly angry and unhappy. The customer changed his mind, and he wants you to fix it. Get to the root of the problem and find a good solution for the customer and the employee.
Outline the conversation you would have with your employee and the customer to address the issue. Identify the communication model you would use to structure your conversation, include what you would say in the conversation and how both the employee and the customer would respond. Your conversation should present the best possible solution to this issue. Include a conclusion summarizing how your conversation would positively resolve the issue for both the customer and the employee.