A modern quality management system postulates the need to demonstrate leadership of the organization’s top management. Existing experience confirms leadership qualities, and the level of development of the personality of managers directly affects the “enterprise ecosystem.” Leaders should see the direction of organization development; they must coordinate and direct its work in such a way that all interested parties understand a pressing need for changes proposed by its leaders. At the same time, the existence of courageous followers or followers-partners and ardent adherents is a decisive condition for the successful work of organizations in the context of the growing role of teamwork and distributed leadership in quality management. The role of followers is to manifest maximum activity, being inspired by the effective leader, give objective feedback to the leader, make valuable suggestions, and introduce innovations. In turn, the role of the manager in the quality management process is guiding, shaping, structuring, and generally organizing. The manager performs the functions of forecasting, planning measures for continuous quality improvement; he or she organizes, coordinates, and controls business processes in the quality management system.
A culture of quality begins with a leadership that understands the necessity of implementing a systemic vision and is aware of the need for customer service to succeed. The result of this understanding is a culture that combines a positive internal atmosphere and customer satisfaction. Such a culture is naturally focusing on continuous process improvement, which results in a sustainable work environment, loyal customers, and competitive advantages.
- Organization Management: Quality Management in Companies
- Total Quality Management: Learning Curve Theory
- Quality Management Systems: ISO 9001 and Six Sigma
- Structure-Process-Outcome and Quality Management System
- Quality Management: Deming Ideas
- Leadership Styles: Organizational Change and Quality Management
- Total Quality Management and Business Ethics