Developing a Quality Improvement Program

Imagine you have been tasked with developing a quality improvement program that will improve the overall quality of the organization. You will need to complete a SWOT analysis, compare operational management theories, and then decide which one would be best to help your organization reach its goals.

Describe how a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis can directly assist with improving quality in a healthcare organization (reduced mortality, improving door-to-balloon times, etc.). Choose at least two operational management theories, Management by Objectives (MBO), Total Quality Management (TQM), and Continuous Quality Improvement (CQI), and discuss their similarities and differences. Which operational management theory do you believe would be best to improve quality in a healthcare environment (Reduced readmissions, reduced medication errors, improved patient satisfaction, etc.)? Explain. Describe at least two areas of improvement. Select one and provide a detailed outline for quality improvement based on the previous category.