Assume the role of team leader – store manager. What are the two most valuable skills that will help you provide beneficial coaching to improve employee performance?
Amy Anderson, a Dennigee’s store team leader – assistant store manager, has received feedback in the past, but her performance does not seem to have improved. As the team leader – store manager, you have decided to provide Amy with more focused feedback and coach her on the important skills she needs to develop to be successful. Select and support what you feel to be the two most valuable skills that will help you provide beneficial coaching to improve Amy’s performance. What two issues will you coach Amy on to help her improve?