Coaching and Change Needed at the Southwestern Free Clinic

Discuss coaching and change needed at the Southwestern Free Clinic.

Over the past several quarters, interactions between Leeza Smithton, Executive Director (ED) of the Southwestern Free Clinic (SWFC), and SWFC’s board of directors had become strained. Smithton’s disavowal of low employee morale, as evidenced by a high turnover, was striking. A contract established a coaching relationship between Smithton and the consultant. The primary objective of these coaching sessions would be to become a more successful leader. Evaluate the change process at SWFC, including the coaching and action research processes. What do you think of the TFC’s recommendations for change? How would you manage the year two process?