Hotels are a source of powerful cash infusion into the country’s economy. This statement applies to the entire sphere of hospitality and tourism. The system is dependent on the people who use the hotel’s services for leisure, business travel, and other purposes. To achieve the maximum mutually beneficial result, an adequate and effective interaction between hotels and guests is necessary. The main goal of the hotel is to provide the client with a pleasant experience and comfort.
Hotels are not only a place of temporary residence and performing routine duties. It is also an opportunity to get new positive emotions and broaden horizons. With all this in mind, hotel management needs to be sensitive to the guest’s moods andculture and be aware of current trends. The quality and efficiency of the services provided directly depend on the understanding of the guest’s wishes. A satisfied client is key to the success and prosperity of any hotel.