A Quality Improvement Initiative for a Clinical Setting

Present a quality improvement initiative Plan-Do-Study-Act (PDSA) using the model for improvement (MFI).

Consider the following scenario in the clinical setting. New patients come in to establish but they never know what their past medication history, medical history, or previous providers are. The transition of care is difficult, and patient safety, as well as the quality of care, is a problem. The patient population is homeless, addicts, low-income, and poorly educated. No questions are asked when patients are scheduled as new patients.