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A Literature Review on “Digital Transformation”
Discuss a topic that is relevant to “digital transformation.”
Digital transformation is generally characterized by using digital technologies (including but not limited to artificial intelligence, the internet of things, big data analytics, and blockchain) to improve the efficiency and effectiveness of business organizations (for example, business processes, models, products/services, marketing, human resource management, customer services, supply chains, etc.), the efficiency and effectiveness of public sectors, or the efficiency and effectiveness of society.