A Communication Model for a Vendor Negotiation Conversation

How would you apply a communication model to structure a vendor negotiation conversation and build an outline for the conversation?

You are the buyer at Denigee’s Outdoor Superstore. The vendor representative from “Patio Expressions” calls you to tell you that this month’s major delivery of Spring patio accessories is going to be a month late due to a problem with shipping. Think about what you need to consider, what you need to communicate, and what you need to negotiate. Develop an entire dialogue. Use the negotiating techniques you learned, including active listening and body language, to create your negotiation conversation. Explain how the negotiating techniques and structured steps used in your vendor conversation will result in the predicted outcomes.